Effective Date: 23/04/2025
Business Name: Cici Cleaning & Services Ltd
Website: www.cicicleaning.co.uk
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1. General Terms
By booking a service or using this website, you agree to the following terms. These terms apply to all services provided by Cici Cleaning & Services, including residential, commercial, and Airbnb cleaning. We reserve the right to decline or cancel any booking at our discretion.
2. Booking & Payment
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All services must be booked at least 24 hours in advance.
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Same-day bookings are not accepted online. Contact us directly for urgent requests.
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Full payment is required at the time of booking.
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Monthly cleaning plans are billed in advance and are due on the 1st of each month.
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We accept debit/credit cards. Cash is accepted only by prior written agreement.
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No service is confirmed until payment is received.
3. Cancellation & No-Show Policy
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Cancellations are allowed, but no refunds will be issued under any circumstance.
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No-shows or failure to provide access within 15 minutes of arrival will also result in a full charge.
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Cancellations must be submitted via email or through your client account.
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If you cancel with at least 72 hours notice, you may reschedule your service once, free of charge.
4. Scope of Service
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Cleaning services are limited to the tasks selected at the time of booking.
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Any additional tasks or requests must be pre-approved and may incur extra charges.
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Prices may vary depending on property size, condition, or complexity.
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We do not clean biohazard areas, bodily fluids, infestations, or move heavy furniture.
5. Property Access & Client Responsibility
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Clients must ensure safe, secure, and timely access to the property.
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Delays caused by pets, clutter, unsafe conditions, or restricted entry may result in additional charges at £20/hour or cancellation with full charge.
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The client is responsible for securing valuables and providing accurate access instructions.
6. Liability & Damages
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We are not liable for damage caused by pre-existing issues (e.g., loose fixtures, cracked tiles, unstable furniture, faulty appliances).
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We are not responsible for valuables, cash, or fragile items not clearly pointed out in advance.
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Clients are advised to remove or secure delicate items.
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Any claims must be submitted in writing within 24 hours of service.
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If found valid, compensation will not exceed the total value of the service provided.
7. Airbnb Turnover Services
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Includes full cleaning, bed reset, towel replacement, and supply restock (if arranged).
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Hosts must coordinate booking at least 48 hours in advance.
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Last-minute changes are not guaranteed and may result in missed cleanings or charges.
8. Commercial Cleaning
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Services are scheduled based on your operational hours.
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After-hours or weekend cleaning available upon request.
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Service plans are customized based on business type and may include written agreements.
9. Privacy & Data
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All personal information is handled securely and in accordance with GDPR.
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We do not share your data with third parties except as necessary to provide the service.
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For more information, see our [Privacy Policy].
10. Legal Disclaimer
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Cici Cleaning & Services reserves the right to refuse or terminate service without refund if the client is abusive, threatening, or unsafe toward staff.
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We are not responsible for third-party damages or consequences caused by delays outside our control (e.g. traffic, force majeure).
11. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time, without prior notice.
It is your responsibility to review this page regularly. Continued use of our services or website implies your full acceptance of any updated terms.
12. Agreement
By using this website or booking a service, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.
Contact Us:
For any questions regarding our Terms & Conditions, please contact us at:​
Email: contact@cicicleaning.co.uk